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Shipping and Delivery

Payment

  •  We accept Visa, MasterCard, American Express, Discover, PayPal.
  •  We do NOT accept Money order, Cashier Check, Personal Checks or Company Checks. If we receive any Personal Checks or Company    Checks, they will be returned to sender.
  •  We do not accept payment in cash.
  •  Gift cards and prepaid cards are accepted where applicable. Please retain the card until transaction is completed.

 

 

Sales Tax

 

All orders delivered to California and Georgia addresses will be charged the appropriate sales tax of 7%
All other states will the proper sales tax of 7-8%

 

Billing Terms & Conditions

 

We verify all billing information provided by our customers. Please enter your billing information correctly; otherwise, your order may be delayed from processing. At times we may also be required to speak to the cardholder, please ensure that the correct telephone/ contact number is provided on the purchase. We reserve the right to cancel any order that is unable to be verified or processed.

 

 

Shipping Policy

 

Shipping Address and Handling Charges
LuxeAloure.com will NOT charge any customer with hidden fees on their order. All fees and charges will be calculated and displayed accordingly in the checkout page. In order for our system to display an accurate shipping fee, please be sure to enter the correct shipping address. Your order may be delayed if the wrong shipping address is provided. At times we will need to contact the customer to provide or verify the shipping address; please then ensure your best contact number is provided on your invoice. Ultimately it is the customer’s responsibility to ensure that the correct and proper shipping address is provided on the order invoice; we are not responsible for any lost packages that are caused by an incorrect shipping address provided on the invoice. Please review the details of your order and inform us of any mistakes immediately to avoid any complications or delays with your order.

 


Shipping Methods
Orders require 2-3 business days for processing (subject to conditions). Business days are justified as being Monday – Friday only.
1. USPS Priority Mail (2-3 business days for delivery, once package leaves our warehouse).
2. USPS Express Mail (1 to 3 business days for delivery, once package leaves our warehouse).
3. USPS International Priority (6-10 business days for delivery once package leaves our warehouse)
4. USPS First Class International (10-16 business days for delivery once package leaves our warehouse).

Please note: We do NOT accept any customer's own shipping account (Federal Express, DHL/Airborne, UPS or any other company) for any order.


 

 

Shipping Terms & Conditions
Orders are to be processed within approximately two business days, provided the items are in stock and there are no problems with the payment verification/shipping address. LuxeAloure.com does not guarantee same day shipping. Orders will not be processed on weekends and holidays. Orders placed on Friday will be processed on the next business day (Monday) including Express shipment. In order to process your order smoothly, we strongly recommend for you to use the same address for both your shipping and billing address. Otherwise, your order could be subjected for verification and may be delayed. Once a package is dropped off to our carrier for delivery, we will not have any control over the package; therefore, we cannot make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help to resolve the dispute to the best of our ability, yet we will not be held responsible or liable for any delays or losses caused by the shipping carrier.

 

 

Expanded Assortment Items (special orders)

 

Processing time for items through our expanded assortment category, i.e. Lingerie, Costume, Body Shapers, Corsets etc. will depend on the vendor’s availability and transit time. Special order items will normally leave our warehouse within 5-10 business days. Your entire purchase will not leave our warehouse until your special order item is fulfilled. If we cannot fulfill your special order item on the 5th business day, the rest of your order will be shipped first and the special order item will ship separately.

 

 

Cancellation

 

To cancel your order, please contact us at 323-642-8690 from Monday - Friday (8:30am - 4:00pm PST) for further assistance. Please note on special order items: If your order is processed, request for cancellation may not be guaranteed. We cannot guarantee cancellation via email due to the response time required and the possibility of mis-commmunication. Immediate cancellation of an order must be confirmed and verified by calling us directly at 323-642-8690. A cancellation fee of 20% may be imposed for any special order items.

 

 

Return policy: Choose Between 2 Options:

 


Store Credit:

 

Receive a Luxe Aloure store credit for the amount of your return, minus shipping fees.

 

Exchanges:

 

Love it but need a different size, color, or pattern? We're happy to exchange as long as that item's still in stock.


 

 

IMPORTANT, please note:
  • DUE TO HEALTH RESTRICTIONS AND SANITARY REASONS, WE DO NOT RESELL SWIMSUITS, INTIMATE / INTIMATE APPAREL, HOSIERY AND LINGERIE ITEMS. THESE ITEMS WILL BE FINAL SALE (NO RETURN, NO EXCHANGES, ALL SALES ARE FINAL).
  • IN ADDITION, ALL SALES ARE FINAL FOR ITEMS DENOTED AS 'FINAL SALE' ONLINE.

Return Procedure

 

Before returning the package back to us for any reason, please request for a Return Merchandise Authorization (RMA) number by submitting your request online here. In the request please include 1/ order number 2/ items requesting to be returned and 3/ reason for return. When you have received your RMA number, please write the number visibly on the outside of the shipping package.

 

Restocking

 

A restocking fee will be issued for all cancelled orders of regular stock items in an amount of 20%.

 

International Order Policy

 

We do not provide or cover destination country tax and duty charges if occurred. Please check any restrictions, duties, taxes and any other fees which are collected from your country before you place the order. LuxeAloure.com will NOT be responsible for any Custom tax/duties cost and fees.

To ensure proper delivery of your package, please make sure to enter the correct recipient’s full name and shipping address. We will not be responsible if delivery cannot be made due to incorrect shipping information.

If any of the following occurs:

  •  The customer refuses to accept the package
  •  No attempt is made in the country of destination to deliver the package
  •  No transit or delivery update

LuxeAloure.com reserves the right to abandon the package(s) and WILL NOT BE RESPONSIBLE for any refund or compensation. We do not accept any customer's own shipping method (Federal Express, DHL/Airborne, UPS or any other company) for any order. In cases of errors or delays caused by the shipping carrier, we will help to resolve the dispute to the best of our ability, yet we will not be held responsible or liable for any delays or losses caused by the shipping carrier. If package is returned to us by the shipping carrier, we will follow our return policy accordingly (see above Return Policy).

 

 

Legal Information

 

General
This Website may include inaccuracies or typographical errors. LuxeAloure.com and the third parties that provide content on this site may make improvements and/or changes in the products, services, programs, and prices described in this Website at any time without notice. Changes are periodically made to the Website. These Terms represent the entire understanding relating to the use of the Website and prevail over any prior or contemporaneous, conflicting or additional, communications. LuxeAloure.com can revise these Terms at any time without notice by updating this posting.

 

Links to Third Party Sites
This Website may be linked to other websites which are not under the control of and are not maintained by LuxeAloure.com. LuxeAloure.com is not responsible for the content of those sites. LuxeAloure.com provides these links to you only as a convenience, and the inclusion of any link to such sites does not imply endorsement by LuxeAloure.com of those sites. LuxeAloure.com reserves the right to terminate any link or linking program at any time.

 

Trademarks / Logos / Images
LuxeAloure.com, the LuxeAloure.com logo, any original product images taken by LuxeAloure.com, and all LuxeAloure.com-based trademarks are trademarks or registered properties of LuxeAloure.com in the United States and other countries and are protected by law. Unauthorized use of LuxeAloure.com's Name, Images, Logos and Trademarks or unauthorized copy of contents from this web site without permission from LuxeAloure.com is in violation of U.S. and International copyright law.